Glacerie Franchise accounts are created by Glacerie for approved franchise partners and delivery staff, so there is no self-sign-up in the app. You can ask us to close your account and delete your personal data at any time.
How to request deletion
- Email glacerie23@gmail.com from the email address or tell us the mobile number registered on your account, with the subject Glacerie account deletion request.
- We verify the request with the franchise owner or Glacerie manager, then confirm by email.
- We deactivate the account immediately (signing you out of all phones) and complete deletion within 30 days.
What is deleted
| Deleted or anonymised | Kept (and why) |
|---|---|
| Your login, name, phone, email, device records and push tokens; delivery photos you uploaded; support messages (where not needed for an open dispute) | Orders, invoices, payments, ledger entries and e-challan records that Glacerie must retain for accounting, tax and audit. These are kept without your personal contact details wherever possible, for the period required by law. |
Just want to remove location or photos?
Turn off Location or Camera for the app in your phone's settings; receiving deliveries still works. To remove photos already uploaded, include the delivery number in your email.